Website Terms of Use
What are these Terms about?
These terms tell you about how you can use our website. By using our website, you agree to these Terms of Use.
Who we are and how to contact us
We are Redpin Holdings Limited (registered in England and Wales). We are the holding company of Currencies Direct Limited (registered in England and Wales), E4F Forex Pty Ltd (registered in South Africa) and Tor Currency Exchange (registered in England and Wales). Currencies Direct Limited is regulated by the Financial Conduct Authority as an Electronic Money Institution under the Electronic Money Regulations 2011 for the issuing of electronic money. Its Firm Registration Number with the FCA is: 900669.
This website is run by Redpin Holdings Limited on behalf of its group companies, including Currencies Direct Limited. Services accessed via this website may be delivered by different members of the group. These Terms apply to your use of this website in connection with any group company. Any reference to ‘’us’’ or ‘’we’’ includes any of our group companies.
To contact us, please email us at [email protected]
Other terms that may apply to you
In addition to these Terms, you are also subject to our Cookie Policy and Privacy Notice, which are set out elsewhere on our website. If you enter into a transaction with us, that will be governed by a separate set of terms and conditions – these Terms only relate to use of our website.
Updating and suspending
We may update and change our website and these Terms from time to time, with or without notice. We may also suspend or withdraw our website and/or any materials on it at any time, with or without notice. We do not guarantee that our website, or any services or products featured on it, will always be available to you. We may, at our discretion, deny you access to our website and/or our services.
Your responsibilities
If you use a password, access code or any other item of information as part of our security procedures (a ‘’security device’’), you must keep that safe and secure. We may suspend or disable your security device at any time if we believe that security has been compromised. You must also read the warnings about fraud and security contained on our website before you enter into any transaction with us.
You must ensure that any information you provide to us as part of the registration process (or at any time) is true, complete, accurate and not misleading. You must keep us updated if any of that information changes.
Rights to this website
We own all the rights to this website and all content on it. These rights are protected by copyright. You may print out a copy of information from this website for your personal use but, other than that, you must not copy or reproduce any materials on this website, or incorporate them into another website or document, unless we expressly permit that in writing. The logos, designs and business names used on our website are protected through trademarks, design rights and other protective measures – you must not feature them on your own website or materials unless you have our prior written consent.
Non-reliance
The content on this website is provided on an ‘’as is’’ basis and is for general information only. Nothing on our website constitutes advice or a recommendation. It is very important that you obtain independent, professional financial advice before making an investment or entering into any significant financial transaction, including any transaction connected with this website. Although we use reasonable efforts to keep the material on our website up to date, we do not guarantee the accuracy, reliability, security, completeness, timeliness or suitability of any such material. We make no representation as to whether any of the services we offer will meet your requirements.
User-generated content
Any user-generated content on our website or social media channels (for example, comments, articles or reviews) is not verified, approved or controlled by us. Any views expressed are those of the person making the comment or writing the article and do not necessarily represent our views.
Websites we link to
Any links to third party websites contained on our website are for general information purposes only. We do not verify the content of any of those sites and the fact that we have included a link to another website, or made a reference to another website, on our own website does not mean that we approve, endorse, control or recommend that other website or any of the materials on it. Your use of any third party website will be subject to the terms of use issued in relation to that website.
Linking to our website
You may only link to our website if you are specifically permitted to do so under the terms of a contract you have entered into with us and we may withdraw permission to link at any time. You may not create a link to our website in any website that is not owned by you and may only link to our homepage. If you are permitted to link to our website, you must do so in such a way as does not damage our reputation, misrepresent our services or mislead customers.
Misuse of our website
You must not misuse our site by introducing viruses, trojans, worms, malware or other materials that are malicious or potentially damaging nor attempt to gain unauthorized access to our website or servers or initiate any denial-of-service attack. These attacks can constitute criminal offences, which we will report to the relevant enforcement authorities.
You must not clone, reproduce, modify or reverse-engineer or attempt to sell or license this website, our services or anything on the website or attempt to re-distribute the services we provide unless we have entered into a contract with you which specifically permits those activities.
You must not use the website or any of our services in connection with, or to fund, any fraudulent, abusive, obscene or illegal activity. You must check that any payee you transfer funds to is genuine and not involved in terrorism, money laundering or other forms of crime.
Unless we have agreed otherwise pursuant to a contract entered into with you, you may only use this website for personal purposes and not in connection with a business. You must not hold yourself out as being our partner or affiliate if you have not entered into an affiliate or partner agreement with us and nor may you suggest to any one that you are in a joint venture with us or represent us if that has not been agreed pursuant to a contract with us.
Social media
Our social media accounts are hosted by independent providers (such as Trustpilot and LinkedIn). We do not control what they do or endorse any third party comments made or items shared on those accounts. We ask you not to post anything on these accounts which is confidential or personal or which may be defamatory or offensive. You may not access the administrator features or functions of our social media accounts without written permission.
Internet monitoring
To maintain the security of our systems, protect our staff and detect and prevent fraud, we reserve the right to monitor all internet communications, including via our website, social media and email traffic into and out of our domains. We reserve the right not to deliver any communication which we believe breaches our internal policies.
Liability
We exclude all implied representations, warranties and other terms that might otherwise apply to this website and the materials on this website. We are not liable to you in contract, tort or otherwise for any loss, claim, cost or damage (including damage resulting from data loss or computer virus infection) arising in connection with your use of, or inability to use, this website or for any error, omission or defect contained on the website or in connection with your reliance on any material in this website or for any loss of profits, business interruption, loss of business or any indirect or consequential damage resulting from any of the above. You use this website at your sole risk.
We do not exclude mandatory duties or liabilities imposed by the Financial Services and Markets Act 2000 (as amended or re-enacted from time to time) or by any conduct of business or regulatory rules with which we are bound to comply. We do not attempt to exclude liability for death, personal injury or fraudulent misrepresentation.
Indemnity
You agree to indemnify us on demand for any loss, claim, cost or damage we incur (including reasonable legal costs) resulting from a claim made by a third party in connection with your use of this website or our services.
Governing Law
These Terms (and any disputes arising out of these Terms) are governed by English law and you agree that the courts of England and Wales will have exclusive jurisdiction regarding these Terms.