Workplace Technology - Productivity and Application Support
About the Company
Redpin is an embedded software and a global payments business for the international residential property market and beyond.
We are reshaping the age-old property market by connecting the dots across the entire ecosystem, from buyers and sellers to legal service firms and title companies to property management, banks, and real estate agents.
Our world-class payments network and human-centric customer service touches a vast global community across 15,000+ partners, 235 territories and two flagship brands, Currencies Direct and TorFX.
About the Role
In this role, you will consult with business leaders across all verticals in order to multiply our productivity and efficiency by 10 by delivering IT service management and design for department applications and enterprise productivity tools to a global organisation across multiple countries such as the UK, South Africa, Spain etc. Take proactive and creative ownership of IT application services provided to all of Redpin.
What You'll Do
- Consult with business leads to provide gap analysis and technical solutions to manual processes.
- Proactively research and identify new applications solutions for business units.
- 3rd line support for all productivity and business applications
- Properly escalate unresolved issues to appropriate internal/external teams (e.g. software developers/partners)
- Vendor management
- Provide prompt and accurate feedback to customers
- Document technical knowledge in the form knowledge base articles and training manuals
What You’ll Need
- 4+ years of experience in IT/Applications support
- BS degree in Information Technology, Computer Science or relevant field
- Experience in Unified Communications technologies (Voice, Messaging, Contact Center), Collaboration tools (O365/Google Suite), Business Applications (SFDC, Asana, ERP systems)
- Good to have experience in ITIL process knowledge.
Bonus Points
- ITIL v4
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
- Experience within the finance software industry
We welcome people from all backgrounds who seek the opportunity to help build a future where we connect the dots for international property payments. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world of PropTech forward, together.
Redpin, Currencies Direct and TorFX are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.